First and foremost, thank you for shopping HGC Apparel for your purchase! If you have previously sent an email, please rest assure that we will follow up with you at our earliest convenience. We are working hastily to address your issue.
If you are a Movement Goer like us, then you know an HGC Apparel item is good for any occasion. Didn't find the right fit?! We got you covered. We truly apologize for the mix-up, but here is the good news.
(3.28.2017) DUE TO HIGH ORDER DEMAND, we are currently not accepting exchanges. All orders until further notice are FINAL SALE until our returns department is finished processing all orders.
We accept exchanges for items in new condition within ten days of your purchase. HGC Apparel will exchange items:
- not worn, damaged, washed nor altered;
- having original tags attached; and
- that are defective.
Please note: exchanges are accepted but only for the same item in question.
To make an exchange, please send us a note at firstname.lastname@example.org outlining the issue(s) you have encountered. Once received, HGC Apparel will evaluate your claim. If we agree with your assertions, we will respond and request that you please return the item to our warehouse. We will provide you with all necessary information to do so in our response. However, you are solely responsible for the cost of exchanging the item at issue.
Clearance and Sales items are Final Sale. HGC Apparel does not offer exchanges for these items.
Again, we would like to personally thank you for shopping with us and supporting our cause. At HGC Apparel, we are working diligently to spread the message of pride and worth throughout our community. HGC Apparel's small team is working every day to make a difference. At this time, we are looking to hire interns. We have a specific need for support in operating and restructuring our Exchange Department. We try to ensure correct sizing by placing size charts within each item description. We are terribly sorry for any inconvenience we may have caused with the influx in your orders recently. Please be sure to review HGC Apparel's website for more information on our policies and consult our FAQs for assistance.